Terms & Conditions
Welcome to Niriha. By accessing our website or placing an order with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
These terms apply to all visitors, customers, and users of our website and services.
1. About Us
Niriha is a brand offering thoughtfully curated ritual and wellness products. Our offerings are intended for personal use as part of a mindful, self-care practice.
For any queries, you may reach us at support@niriha.in.
2. Eligibility
By using our website and placing an order, you confirm that:
- You are at least 18 years of age
- You are legally capable of entering into a binding agreement
- The information you provide is accurate and complete
We reserve the right to refuse service or cancel orders if these conditions are not met.
3. Products and Descriptions
We take great care to accurately describe and present our products. However:
- Product images are for illustrative purposes and may vary slightly from the actual product
- Product descriptions are provided in good faith and are subject to change without prior notice
- We reserve the right to discontinue or modify any product at any time
If you have questions about a product before purchasing, we encourage you to write to us at support@niriha.in. Our offerings are personal and intimate in nature, and we are happy to help you choose what feels right for you.
4. Pricing
All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to change our prices at any time. In the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.
5. Orders and Payments
When you place an order with Niriha:
- You are making an offer to purchase the selected product(s)
- We will confirm your order via email
- An order is accepted and a contract formed only once we dispatch the product
We accept payments through the modes available at checkout. All transactions are processed securely. We do not store your payment details on our servers.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, payment failure, or unavailability of stock. In such cases, you will receive a full refund.
6. Shipping and Delivery
- We aim to dispatch orders within 2–5 working days of confirmation
- Delivery timelines are estimated and may vary depending on your location and courier partner
- Niriha is not responsible for delays caused by courier partners, weather conditions, or other factors beyond our control
- Once an order has been dispatched, tracking details will be shared with you
If your order does not arrive within a reasonable timeframe, please reach out to us and we will do our best to assist you.
7. Returns and Refunds
Due to the personal and hygienic nature of our products, we are unable to accept returns once an order has been delivered.
However, if your product arrives damaged or incorrect, you may request a refund or replacement provided:
- The request is raised within 3–5 working days of delivery
- The product is unused and in its original condition
- Clear images of the damaged product and packaging are shared with us
Please write to support@niriha.in with your order details, images, and a brief description of the concern. Approved refunds will be processed to your original payment method within 5–7 working days.
For complete details, please refer to our Return & Refund Policy.
8. Intellectual Property
All content on the Niriha website — including text, images, product descriptions, logos, and branding — is the intellectual property of Niriha and is protected under applicable laws.
You may not reproduce, distribute, or use any of our content without our prior written permission.
9. Prohibited Use
By using our website, you agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to any part of our website or systems
- Post or transmit any harmful, offensive, or misleading content
- Misrepresent your identity or affiliation
- Interfere with the proper functioning of the website
We reserve the right to suspend or terminate access for any user who violates these terms.
10. Limitation of Liability
To the fullest extent permitted by law, Niriha shall not be liable for:
- Any indirect, incidental, or consequential loss arising from the use of our products or website
- Any loss resulting from circumstances beyond our reasonable control
- Any personal reaction to our products, including sensitivities or allergies not disclosed to us prior to purchase
Our total liability in any matter shall not exceed the amount paid by you for the specific order in question.
11. Disclaimer
Our products are designed to support personal ritual and wellness practices. They are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified healthcare professional if you have any health concerns.
We make no representations or warranties, express or implied, regarding the suitability of our products for any specific purpose beyond their intended use as described.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review it to understand how we collect, use, and protect your personal information.
13. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in India.
14. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website following any changes constitutes your acceptance of the updated terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please get in touch with us:
Email: support@niriha.in
We are committed to ensuring your experience with Niriha is clear, comfortable, and grounded in trust.