Privacy Policy

At Niriha, your privacy is as sacred as the rituals we create for you. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you visit our website or place an order.

By using our website or making a purchase, you agree to the practices described in this policy.

1. Information We Collect

When you interact with Niriha, we may collect the following types of information:

Personal Information you provide directly:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely via our payment partners)
  • Messages or queries sent to us via email

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on our website
  • Device information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your purchase, including order confirmations and shipping updates
  • Respond to your queries, refund requests, or support needs
  • Improve our website experience and offerings
  • Send you occasional updates or offers, only if you have opted in
  • Comply with legal obligations

We will never sell your personal information to third parties.

3. Payment Information

All payment transactions are processed through trusted third-party payment gateways. Niriha does not store your full card details on our servers. Please refer to your payment provider’s privacy policy for details on how your financial information is handled.

4. Sharing Your Information

We may share your information with:

  • Logistics and courier partners — solely to deliver your order
  • Payment processors — to securely complete transactions
  • Technology service providers — who help us operate our website and services

All third parties we work with are required to handle your data responsibly and only for the purposes we specify.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and personalise your experience.

You may choose to disable cookies through your browser settings. Please note that some features of our website may not function fully without cookies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records may be retained for up to 7 years for legal and accounting purposes.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data, subject to legal obligations
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please write to us at support@niriha.in.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website and products are intended for adults aged 18 and above. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will promptly delete it.

10. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

Email: support@niriha.in

We are here to help, and we treat your concerns with the same care and intention we bring to every Niriha offering.